goTenna Mesh community

Is support available?

Hi all

New user here and I have emailed goTenna support several times over the last couple of weeks but can’t get any response out of them. Is this company still a going concern? I got my devices 2 weeks ago, am based in the UK so was shipped maybe a month back.

My kit appears to be dead on arrival, similar issue to this:

Have done some basic diagnostics etc, can connect to the devices via the official app and the dev toolkit but the devices themselves cant communicate.

Any help on a fix or being able to contact support appreciated.

Thanks!

I think you need to be patient with CS right now. Remember that they’re in the center of the pandemic’s worst hit zone in the US.

That said, here’s a hopeful thread where someone was able to get their GTMs going based on some patient advice from me. Good luck!
https://community.gotennamesh.com/t/cant-send-or-recive-messages/6481

We are available and responsive via support@gotenna.com.

Regarding your pairing issue, check out our new video with an explanation on how to get your devices pairing again: https://www.youtube.com/watch?v=1X9JY6CA1ic&feature=youtu.be

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