Hi Everyone, new user but a long time lurker. My GoTenna Mesh bricked during my firmware upgrade over the weekend. I followed various guides attempting to unpair and re-pair between iOS and Android phones with no luck. I also tried nRF Connect/Toolbox to no avail. The “DFUTarg” would appear and disappear way too quickly to connect and upload the firmware.
Long story long, I need support from GoTenna, and sent them an email Tuesday morning 11/19 and aside from an automated response with ticket number, haven’t heard back in 3 business days. I was under the assumption that GoTenna usually has a 24 hour human response time, has something changed? I was hoping to FINALLY use the Mesh during our Thanksgiving trip, but the turn-around time is making me think it is not possible.
Seeking some guidance on turn-around time for the widespread “firmware upgrade brick” problem!