Thank you for your great feedback on this thread, it has been so helpful for us as we rollout this update!
You also helped alert us to a critical issue in early production models of Mesh, which used a different mechanism for bluetooth connection. We completed some rapid testing internally, and discovered that the firmware on a number of devices with MX”” or GD”” serial numbers cannot be updated to 5.0.
We’d like to replace ALL affected units completely free of charge, as we want everyone to be able to update, and enjoy 6 hops and Emergency Beacon.
If you received your goTenna Mesh devices prior to December 31st, 2017, please review your serial number within Settings > About > Device Information.
- You do not see a blue update firmware button
- Your firmware version reflects 13.48 or earlier
- You may also see a notification when you pair which indicates that you device is not eligible to update.
Please contact email@example.com! We’ll assist with replacements ASAP.
Again, we greatly appreciate your feedback and engagement.