I am having trouble setting up one of my devices with my girlfriend’s phone. How do I factory reset her device to attempt to solve this problem?
No such thing really. Just unpair in the app settings then pair again. App issues, delete and re-install.
Often when I have an issue with any app I will “Clear data” and “Clear cache”.
The options are under :
Apps >> (Select the app you want) >> App info >> Storage
This clears up most app related problems without uninstalling.
Thank you both! I hadn’t even thought of that.
It took deleting the app and reinstalling the app 3 times on an android and 2 times on an iPhone but I finally got it working. Hope this helps anyone with a similar problem.