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Got new GoTenna Mesh pair, set each up with our smartphones, shouts are received, messages not

Got a pair of GoTenna mesh units, set them up on our phones (one iphone, one android) added entire contact list, gave access to the app (location, contacts) tried to message each other, but messages not received (in the same room.) Tried shouts and those were both received.

In settings we have both set to allow chats,

I tried adding a 1 before the phone number, but still not received. Not sure how to troubleshoot this now.

Did you make sure to add the “1” at both ends? Did you verify your phone numbers using the text double-authentication code?

Paging @Rahul_Subramany!

We did both verify our numbers using the text authentication codes, I have to wait until my wife is home to check on her phone to see if she has my number as 1+number or not.

Let us know, that might be the issue – as I do think it has to be at both ends. I believe there’s a popup that tells you the first time you put in a contact that it has to have the country code for it to work but if you dismiss it you don’t see the popup again… @michaelryap @Rahul_Subramany is there a UI improvement for this coming along because it obviously affects quite a few people in terms of being confusing

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Ok we checked and that was the issue, but now we have double entries for each other since we imported our contacts.

My thought is that we need to delete all contacts and then add each other back in manually (with the “1”) While the thought of having all my contacts in there with a simple import is appealing, the risk of the messages going to a black hole is too great and I will enter the numbers manually.

Is there an easy way to delete all contacts? I didn’t see one

The goTenna app shows your phone contacts plus additional ones that you create within the goTenna app.
You can manage contacts created out side the goTenna app using your phones contacts app.

@lokke3 @femmesh I’m reading (and re-reading this thread) and want to understand: was the issue that both numbers were not accompanied by country codes?

Yes! We’ll consider issues brought to light in this thread in the redesign.

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@lokke3 @femmesh I’m reading (and re-reading this thread) and want to understand: was the issue that both numbers were not accompanied by country codes?

Yes, which is odd to me, since I don’t understand why a phone/gotenna combo that is set to receive messages wouldn’t get one when their number (including the “1”) is entered into another phone/gotenna combo. Is it required that someone is in your contacts in order for a message to be received? That seems to match the results that I got, and seems short sighted if so.

It’s also very common in the USA for people to not have a country code entered into the phone numbers of their contacts, and for those of us with a large contact list, it’s not reasonable to expect us to go and manually edit every contact to allow the software to work.

It seems to me that this is something best fixed on the developer end, as part of the import of the contacts.

It’s also very common in the USA for people to not have a country code entered into the phone numbers of their contacts, and for those of us with a large contact list, it’s not reasonable to expect us to go and manually edit every contact to allow the software to work.

Agreed.

It seems to me that this is something best fixed on the developer end, as part of the import of the contacts.

Good thinking. There’s likely a bunch of ways we can tackle this throughout the UX.

Thanks for your thoughtful feedback, @lokke3! @Rahul_Subramany and I will consider it in the redesign.

Hey, just a note on this: as you add contacts to your goTenna contact list just add a “1” to the ones you add. No need to delete all of them — just do them on a case-by-case basis as you use goTenna with more friends. :slight_smile:

Hey, just a note on this: as you add contacts to your goTenna contact list just add a “1” to the ones you add. No need to delete all of them — just do them on a case-by-case basis as you use goTenna with more friends. :slight_smile:

@danielagotenna Well, once I’ve added them through the import process I would have to remember who I added and who I didn’t and then manually check each entry to make sure my messages would go through. That’s unreasonable, so I would have liked to wipe out the contacts, but there was no way to do that, so I had to uninstall/reinstall the app, and re-set up the gotenna, re-doing the SMS authentication , etc, and then say “no” to importing the contacts, and then add my wife in manually.

Now if I know anyone else who gets a gotenna I will add them in manually, but again, IMO this should be handled at the time of importing the contacts. Suggesting that I “just” add a 1 to every contact who I want to be able to connect with assumes that I have a small contact list and that it’s a reasonable thing to ask an end user to do. I disagree if you think it’s no big deal or reasonable to ask. :slight_smile:

Anyway, thanks for the reply. Now that we have it working we can do more tests and see if I will be able to relay messages to her across NYC (doesn’t look good for that so far.)

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