The Customer Success team answers your popular questions

Product feedback & support
1

Hello there,

On the behalf of the Customer Success Team I wanted to bring up a few popular questions we get asked often.

-Can I update from a phone number to a random GID and vice versa?

Yes you can, here is how:

To update from a verified phone number to a random ID:

  1. Select ‘Settings’ from the Side Menu.
  2. Select ‘Profile’.
  3. Tap ‘goTenna ID (verified)’.
  4. Select ‘Use randomly generated goTenna ID’.
  5. Your phone number (verified) will update to a random ID (generated).

To update from a random ID to a verified phone number:

  1. Select ‘Settings’ from the Side Menu.
  2. Select ‘Profile’.
  3. Tap ‘goTenna ID (generated)’.
  4. Enter your phone number in the field provided.
  5. You will be sent a verification code via SMS text. Enter the verification code in the field provided.
  6. Tap ‘Done’.
  7. Your random ID (generated) will update to your phone number (verified).

-Can I record trip statistics?

Yes you can.

To begin recording trip statistics, take the following steps:

  1. Select ‘Location’ from the Side Menu.
  2. On the black bottom bar, toggle topographic maps on.
  3. Swipe up on the black bottom bar.
  4. Tap ‘Record’ to begin recording your trip. When recording, this button will show ‘Recording…’.
  5. To pause recording, tap ‘Recording…’. which will then show ‘Paused’.
  6. To Save your trip, tap ‘Save’.
  7. To reset your trip, tap ‘Reset’.

-Can I download an offline map?

Yes you can.

To download an offline map, take the following steps:

  1. Select ‘Location’ from the Side Menu.
  2. Click the Three Dot icon in the upper right corner.
  3. Select the ‘Settings’ Gear icon.
  4. Select ‘Downloaded Maps’.
  5. Tap ‘Download Maps’ to the right of Street Level Maps.
  6. Select the map you’d like to download.

Please let us know if you find this kind of post helpful and want us to do more of these.

Thanks

1 Like
2

The concept is good. I knew these so wasn’t new info for me.

There is real value to seeing a little traffic from the official goTenna team - lets us know the site isn’t neglected.

So, minimally, an update every other month seems reasonable

1 Like
3

Hi,

Appreciate your feedback. Do you have any suggestions on what we should post more about, topics, tips?

Thanks
Naz

4

Hmm… off the top of my head:

  • basic stuff - repeat how-to (like above) once per year. (it’ll be new to someone)
  • community stuff - tidbits about new/growing user communities.
  • roadmap stuff - how many new enhancements have been received; how many in progress
  • team stuff - welcome new goTennana members. good byes to folk we’ve worked with
  • events - which conference are you presenting at. Where could we see (participate in?) live demos
  • projects - samples of SDK code. Range testing. hacks that are not supported, but are known to work, etc
  • success stories - the lost camper that gets help. the power outage where people still communicate. the cruise ship party coordinating dinner, etc
5

Dear MeshTinker,

These are excellent ideas. I will keep them in mind and pass it to our team as well to implement in our future posts.

Thanks
Naz